Harvard case studies - Operations management

McDonalds case Part BI.IntroductionMcDonalds is a very famous firm-food have house with very much than 31,000 worldwide branches. Its main dishes are ground beef and fries. McDonalds has especial(a) prime(prenominal) of food but in turn it serves its patrons fast. However, the restaurant is close to 41 old age olds now and consequently it becomes penetrated and mature, it has much competitions and tough challenges. In Operation management term, McDonalds has highly drug-addicted operating system, its kitchen and its management, to serve high volume clients. As years goes by, the demands change. People become much mobile and have dynamically changed their schedules to eat from at dawn to midnight and also become more selective. They don?t hope static menus anymore. They want broader prime(prenominal) of sandwiches or burgers at their lunch or dinner time, and, the most(prenominal) significant thing, they still expect fast service as earlier or even faster. To hand le this challenge, McDonalds has upgraded its kitchen system into Just-In-Time kitchen corpse named Made-For-You. The Goals of this jobless system are:Improved food quality, including health reach and food safety requirementsMore flexible and compatible with new menusBuilt intermit and faster client serviceUsed human resources ,e.g. crews/employees, more useful and productiveII.Made-For-You formation versus Old Process SystemII.a.Technology and Process DifferencesThe ProcessIn the old way, McDonald?s was used to applying Make-to-Stock for preparing its food to customers (Look at Exhibit 1)In this process, finished products were ceaseless in the metal warming bin (storage) until a customer order the product(s). How many products are going to be unploughed is its manager?s prediction/forecast. In early years, demands were non so complicated, just around Big Mac and/or deep-fried fries. Since early 2000, McDonald?s uses Make-to-Order system to meet with ever-changing deman ds which consider more variety, yet still w! ant fast stimulate of service (Look at Exhibit 2)In this new process, well-nigh materials... If you want to get a full essay, order it on our website: OrderEssay.net

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